I am posting for a relative who is very unhappy with how he is being treated by the guest relations people at Disneyland.
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I was at Disney enjoying with my family.
For the first time my wife wanted to come on a ride together with me. She approached a Disney employee and asked “is it OK to leave my stroller here. It’s Dark?”
He answered “No problem I’m here”. Lo and behold when we got off the ride the stroller wasn’t there!
We ended up waiting outside in the cold and rain until the security guard came.
He basically told us that these things happen and maybe it will show up.
He made us carry our children across the park to file a lost and found claim and then to the Police station to file a claim.
We were then led to the guest services (all while holding our children in hand) and made to wait until a manger came.
He basically said there is nothing he could do and we should wait, maybe the stroller would show up. We went home and called lost and found the next morning.
They gave me the guest claims number. I was promised a call back that day. Never received one.
I then called myself and received a very flippant, by the book type of answer. He didn’t even let me finish my story before he cut me off!
It seems that Disney has no interest in helping only to collect the huge admission costs and make lots of money off of families!!!!
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If any of our readers can help find someone in Disney who can help, please contact me directly at samm AT five block dot com.
Tags: customer service, disney, disneyland, fail